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Care Sorted – Terms & Conditions

By purchasing or participating in any Care Sorted program, including the Care Sorted Pathway, you agree to the following terms:

1. Scope of Services

Care Sorted provides educational programs, tools, and guidance to support individuals navigating aged care decisions. These services are informational in nature and do not replace professional advice.

2. No Professional Advice

Care Sorted does not provide medical, legal, or financial advice. Any information shared is general in nature. You agree to seek independent professional advice relevant to your circumstances before making decisions.

3. Personal Responsibility & Outcomes

You acknowledge that:

  • You are responsible for all decisions, actions, and results
  • Outcomes vary depending on personal circumstances
  • Care Sorted makes no guarantees regarding outcomes, care placements, or financial results

4. Payment & Access

  • Payment must be made in full (or via agreed payment plan) prior to accessing the Program
  • Access is granted for personal, non-commercial use only
  • Login details must not be shared

5. Intellectual Property

All materials are owned by Care Sorted and are protected by copyright laws. You may not:

  • Copy, reproduce, or distribute materials
  • Share login access
  • Use content for commercial purposes without written consent

6. Confidentiality

You agree to:

  • Respect the privacy of other participants
  • Not share personal stories or information disclosed within the program

7. Code of Conduct

We maintain a supportive, respectful environment. Care Sorted reserves the right to remove access without refund if behaviour is inappropriate, harmful, or disruptive.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Care Sorted is not liable for any decisions made based on Program content
  • Care Sorted is not responsible for outcomes related to aged care services, providers, or government processes

9. Program Modifications

We may update content, delivery, or structure to improve the Program at any time.

10. Governing Law

These terms are governed by the laws of Australia, including the Australian Consumer Law.

 

2. Refund Policy (Digital products and 1:1 Services)

Care Sorted – Refund Policy

We are deeply committed to providing meaningful, practical support — and we encourage you to make a considered decision before enrolling.

Digital Programs (e.g. Care Sorted Pathway)

Due to the immediate access to digital content:

  • Refunds are not provided for change of mind
  • We encourage you to review all program details prior to purchase

Exceptional Circumstances

We understand life can change quickly.

Requests may be considered if:

  • Submitted within 7 days of purchase
  • Due to significant unforeseen circumstances

Please contact: [email protected]
All requests are reviewed at our discretion.

High-Ticket / 1:1 Services (e.g. Done-for-You Support)

  • Deposits are non-refundable
  • Once services commence, refunds are not available
  • Rescheduling may be offered where appropriate

Your Rights

Nothing in this policy limits your rights under the Australian Consumer Law, including guarantees that services are provided with due care and skill.

 

3. Privacy Policy (Website Ready)

Care Sorted – Privacy Policy

Care Sorted respects your privacy and is committed to protecting your personal information.

What We Collect

We may collect:

  • Name and contact details
  • Payment information (processed securely via third-party providers)
  • Information you provide in forms, downloads, or programs

How We Use Your Information

We use your information to:

  • Deliver programs and resources
  • Communicate with you
  • Improve our services
  • Send relevant updates and offers (you can unsubscribe anytime)

Third Parties

We may use trusted platforms (e.g. Kajabi, email providers, payment processors) to deliver our services. These platforms manage your data securely.

Data Protection

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Your Rights

You may:

  • Request access to your data
  • Request corrections
  • Opt out of communications at any time

4. Website Disclaimer

Care Sorted – Disclaimer

The information provided by Care Sorted is general in nature and intended for educational purposes only.

We do not:

  • Provide medical, legal, or financial advice
  • Guarantee outcomes related to aged care decisions

Any reliance you place on this information is at your own discretion.
We recommend seeking professional advice specific to your circumstances.